Our Shipping Policy
To make sure we can offer excellent support and access to all our products, we have a large group of international BBI dealers and distributors who are knowledgable and hold stock of Bubblebee gear around the world. The benefits of purchasing via a local dealer are great:
- Local advice, service and support from experts who know our products well
- Quicker delivery times
- No international customs holdups
- It's more eco-friendly. Our dealers receive regular deliveries of larger orders to hold stock locally. This means fewer, larger international shipments from our factory, rather than shipping a Windbubble in an airplane, halfway around the globe.
If, however, you cannot get in touch with a dealer in your country and need to order directly from us, here are some bits of information that may prove helpful:
Where are Bubblebee products shipped from?
Bubblebee Industries is based in Europe. Our headquarters are in Denmark and our main shipping warehouse in Riga, Latvia, on a boat which we have now dubbed, "The Mothership". Here, our busy bees package and pre-check everything to make sure you get only the best quality sound gear.
How long will it take?
We generally ship the goods within 2-4 working days after receiving the order. We always use a courier to do this so that we can track your box of Bubblebee love around the globe. Depending on the country of delivery, we may use one of either TNT, FedEx, DHL or UPS, so delivery times depend on the courier service and destination country. If you are in Europe and order on a Monday, you'll usually get your stuff by Friday or the following Monday. If you're overseas it may take a little longer. It is nearly always quicker to order via a local BBI dealer, if you have one.
How much does shipping cost?
This depends on where we are shipping the package to. We try to keep the shipping cost as low as possible, though they are dictated by our couriers. The shipping cost is calculated in the checkout after entering your address. If you have any questions about this please contact us.
NB. We do not have a shipping option with regular post because there's honestly about a 50/50 chance that it'll arrive successfully and is not able to be tracked end-to-end.
How can I track my order?
Once your Bubblebee order has been shipped, you will receive a notification along with a tracking number and link via email, so you can track your package.
How can I contact you about my order?
If you have any questions about your order, or need help finding a dealer or choosing the correct product, feel free to get in touch with us on firstname.lastname@example.org.