Privacy Policy
Introduction
This Privacy and Cookie Policy explains what personal information BubbleBee Industries collects, how we use it, who we share it with, and your rights regarding your data.
We collect information to process your orders, provide customer support, improve our products and services, and (with your consent) send you marketing communications.
Who We Are
Data Controller:
Bubblebee Industries SIA Aspazijas Iaukums 7, LV 3708, Auce, Latvia Phone: +44 7473 709 437
Privacy contact: support@bubblebeeindustries.com
For EU data protection matters, you may also contact the Danish Data Protection Agency (Datatilsynet) at www.datatilsynet.dk.
What Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we collect:
- Contact information: Name, email address, phone number, shipping and billing addresses
- Order information: Products purchased, order history, payment method (we do not store full card numbers)
- Communications: Messages you send us, product reviews, survey responses
- Preferences: Marketing opt-ins, communication preferences
Information Collected Automatically
When you visit our website, we automatically collect:
- Device information: Browser type, operating system, screen resolution
- Usage information: Pages visited, time on site, referring URL, clicks and interactions
- Technical identifiers: IP address, cookies, device identifiers
- Location: General geographic location based on IP address (country/region level)
Information from Third Parties
We may receive information from:
- Payment processors: Transaction confirmation and fraud screening results
- Shipping carriers: Delivery status and address verification
- Social media: If you interact with us on social platforms
How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Process and fulfill your orders | Contract performance |
| Send order confirmations and shipping updates | Contract performance |
| Provide customer support | Contract performance / Legitimate interest |
| Process returns and warranty claims | Contract performance |
| Prevent fraud and secure our website | Legitimate interest |
| Improve our website and products | Legitimate interest |
| Send marketing emails | Consent (you can opt out anytime) |
| Show relevant advertisements | Consent |
| Comply with legal obligations | Legal obligation |
Who We Share Your Data With
We share your information only as necessary to operate our business:
Service Providers
| Provider Type | Purpose | Data Shared |
|---|---|---|
| Shopify (Canada/US) | E-commerce platform | Order data, account info, browsing data |
| Klaviyo (US) | Email marketing | Email, name, purchase history |
| Payment processors | Payment processing | Payment details, billing address |
| Shipping carriers | Order delivery | Name, shipping address, phone |
| Odoo (Belgium) | Inventory management | Order data |
Analytics & Advertising
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Analytics | Website analytics | Anonymized browsing data |
| Meta (Facebook) | Advertising | Browsing data, conversions (with consent) |
Other Disclosures
We may also share data:
- When required by law or legal process
- To protect our rights, safety, or property
- In connection with a business transfer (merger, acquisition)
We never sell your personal data.
International Data Transfers
BubbleBee Industries is based in Denmark (EU). Some of our service providers are located outside the EU/EEA, including in the United States and Canada.
When we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Provider certifications and data processing agreements
Your Rights
For All Customers
You have the right to:
- Access your personal data
- Correct inaccurate information
- Unsubscribe from marketing emails at any time
- Request deletion of your data (subject to legal retention requirements)
Additional Rights for EU/EEA Residents (GDPR)
Under the General Data Protection Regulation, you also have the right to:
- Data portability: Receive your data in a structured, machine-readable format
- Restrict processing: Limit how we use your data in certain circumstances
- Object to processing: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint: File a complaint with the Danish Data Protection Agency (Datatilsynet) or your local supervisory authority
To exercise your rights: Email support@bubblebeeindustries.com with your request. We will respond within 30 days.
Additional Rights for California Residents (CCPA)
California residents have the right to:
- Know what personal information we collect and how it's used
- Access specific pieces of personal information we hold
- Delete personal information (with some exceptions)
- Non-discrimination for exercising your privacy rights
To exercise your California rights: Email support@bubblebeeindustries.com with "CCPA Request" in the subject line.
We may verify your identity before processing requests. We do not sell personal information as defined under the CCPA.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and understand how you use the site.
Types of Cookies We Use
Essential Cookies (Always active)
- Required for the website to function
- Enable shopping cart, checkout, and account features
- Cannot be disabled
Analytics Cookies (With consent)
- Help us understand how visitors use our website
- Collect aggregated, anonymous data
- Providers: Google Analytics
Marketing Cookies (With consent)
- Enable personalized advertising
- Track conversions from ads
- Providers: Meta (Facebook Pixel)
Managing Your Cookie Preferences
On our website: Click "Cookie Settings" in the footer to adjust your preferences at any time.
In your browser: Most browsers allow you to block or delete cookies. See your browser's help documentation for instructions.
Note: Blocking essential cookies may prevent the website from functioning properly.
Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order and transaction data | 5 years (accounting/tax requirements) |
| Customer account data | Until you request deletion |
| Marketing preferences | Until you unsubscribe or request deletion |
| Website analytics | 26 months (anonymized) |
| Customer support communications | 3 years |
After the retention period, data is securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for data in transit
- Secure, access-controlled systems
- Regular security assessments
- Staff training on data protection
- PCI-DSS compliant payment processing (via Shopify Payments)
No system is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.
Marketing Communications
With your consent, we may send you:
- Product announcements and new releases
- Promotional offers and discounts
- Educational content about audio production
To unsubscribe: Click the "unsubscribe" link in any email, or email support@bubblebeeindustries.com.
We will stop sending marketing emails within 10 business days of your request. You will still receive transactional emails (order confirmations, shipping updates) as these are necessary to fulfill your orders.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top indicates when the policy was last revised.
Contact Us
For privacy questions or to exercise your rights:
Email: support@bubblebeeindustries.com
Bubblebee Industries SIA Aspazijas Iaukums 7, LV 3708, Auce, Latvia Phone: +44 7473 709 437