Terms of Service

1. Introduction

Welcome to Bubblebee Industries. These Terms of Service ("Terms") govern your use of our website at bubblebeeindustries.com and any related services, content, and products (collectively, the "Services").

"We," "us," and "our" refer to BubbleBee Industries SIA. "You" refers to you, the customer.

By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Our website is powered by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

2. Who We Are

BubbleBee Industries SIA

Aspazijas Iaukums 7, LV 3708, Auce, Latvia

Email: support@bubblebeeindustries.com

Phone: +44 7473 709 437

3. Eligibility

To use our Services and make purchases, you must be at least 18 years old.

By using our Services, you confirm that you meet these requirements and that all information you provide is accurate and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. Our Products

We make every effort to display our products accurately. However:

  • Colors may appear differently depending on your screen and device settings
  • Product descriptions and specifications are subject to change without notice
  • We reserve the right to limit quantities or discontinue products at any time
  • We do not guarantee that products will meet your expectations beyond their stated specifications

For detailed product information, please contact us before ordering if you have specific requirements.

5. Orders and Payments

Placing an Order

When you place an order, you are making an offer to purchase. Your order is not accepted until we send you an order confirmation email.

We reserve the right to decline any order for any reason, including:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Shipping restrictions

If we cannot fulfill your order, we will notify you and refund any payment received.

Pricing

  • All prices are displayed in the currency selected on the website
  • Prices do not include shipping, taxes, customs duties, or import fees unless stated otherwise
  • Prices may change without notice, but the price charged will be the price at the time of your order

Payment

We accept payment via the methods displayed at checkout. By providing payment information, you confirm that:

  • You are authorized to use the payment method
  • The information provided is accurate
  • You will pay all charges at the posted prices

Payment must be received before we ship your order.

6. Shipping and Delivery

  • Delivery times are estimates only and are not guaranteed
  • We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control
  • Risk of loss passes to you when products are handed to the shipping carrier
  • For international orders, you are responsible for any customs duties, taxes, or import fees

For detailed shipping information, see our Shipping Policy.

7. Your Right to Cancel (EU Consumers)

If you are a consumer in the European Union, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

To exercise this right:

  1. Notify us of your decision to cancel by email or through our returns form
  2. Return the goods within 14 days of your cancellation notice
  3. Goods must be unused and in original packaging

We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return shipment.

You are responsible for the cost of returning the goods unless the goods are defective or we made an error.

This right does not affect your statutory rights or our 30-day satisfaction guarantee. See our Returns Policy for details.

8. Returns and Warranty

Beyond your statutory rights:

  • We offer a 30-day satisfaction guarantee on all products
  • All BubbleBee products are covered by our 2-year limited warranty

For full details, see our Returns Policy and Warranty.

9. Intellectual Property

All content on our website—including text, images, graphics, logos, videos, product designs, and software—is owned by BubbleBee Industries or our licensors and is protected by intellectual property laws.

You may:

  • View and use our website for personal, non-commercial purposes
  • Share links to our content

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks, logos, or branding without written consent
  • Modify or create derivative works from our content

BubbleBee Industries and related logos are trademarks of BubbleBee Industries SIA.

10. User Conduct

When using our Services, you agree not to:

  • Use the Services for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code, spam, or malicious content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation of our website
  • Collect personal information of other users
  • Impersonate any person or entity

We may suspend or terminate your access if you violate these Terms.

11. User Content and Feedback

If you submit reviews, comments, suggestions, or other content ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that Feedback for any purpose.

You confirm that:

  • You own or have rights to any Feedback you submit
  • Your Feedback does not violate any third-party rights
  • Your Feedback is not unlawful, offensive, or harmful

We may remove any Feedback that violates these Terms.

12. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for:

  • The content or accuracy of third-party websites
  • Products or services offered by third parties
  • Your interactions with third parties

Your use of third-party services is subject to their terms and policies.

13. Relationship with Shopify

Our website is powered by Shopify, which provides the e-commerce platform. However:

  • All purchases are made directly with BubbleBee Industries, not Shopify
  • Shopify is not responsible for our products, services, or your transactions with us
  • Shopify may collect certain data as described in our Privacy Policy

14. Disclaimer of Warranties

Our website and Services are provided "as is" without warranties of any kind, except as required by law.

We do not warrant that:

  • The Services will be uninterrupted or error-free
  • Information on the website is complete or accurate
  • Defects will be corrected

For EU consumers: This disclaimer does not affect your statutory rights under applicable consumer protection laws, including the Consumer Rights Directive and the Consumer Sales Directive. You have legal rights in relation to goods that are faulty or not as described, and these Terms do not affect those rights.

15. Limitation of Liability

To the maximum extent permitted by law, BubbleBee Industries shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from your use of our Services or products

Our total liability for any claim shall not exceed the amount you paid for the relevant product or service.

For EU consumers: This limitation does not apply to:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under applicable law
  • Your statutory consumer rights

16. Indemnification

You agree to indemnify and hold harmless BubbleBee Industries, our officers, directors, employees, and partners from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your violation of any law or third-party rights
  • Your use of the Services

17. Governing Law and Disputes

These Terms are governed by the laws of Denmark, without regard to conflict of law principles.

For consumers: If you are an EU consumer, you may also benefit from mandatory protections under the laws of your country of residence.

Dispute Resolution

We encourage you to contact us first to resolve any disputes informally.

If we cannot resolve a dispute informally, any legal proceedings shall be brought before the courts of Denmark, with Copenhagen City Court (Københavns Byret) as the court of first instance.

For consumers: You retain the right to bring proceedings in the courts of your country of residence.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date.

For material changes, we will provide notice via email or a prominent notice on our website.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

19. General Provisions

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Entire Agreement: These Terms, together with our Privacy Policy, Returns Policy, and Warranty, constitute the entire agreement between you and BubbleBee Industries.

Assignment: You may not assign your rights under these Terms. We may assign our rights without restriction.

20. Contact Us

BubbleBee Industries SIA

Aspazijas Iaukums 7, LV 3708, Auce, Latvia

Email: support@bubblebeeindustries.com

Phone: +44 7473 709 437