Our Returns Policy

At Bubblebee Industries, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

14-Day Satisfaction Guarantee

You may return eligible items within 14 days of delivery for a refund or exchange—no questions asked.

Return Eligibility

To qualify for a return:

  • Item must be unused and undamaged
  • Item must be in original packaging with all accessories, manuals, and labels
  • Proof of purchase required (order number or invoice)
  • Returns must be authorised in advance by our team

Items that cannot be returned:

  • Custom or special-order products
  • Gift cards
  • Downloadable software or digital products
  • Items that have been used, damaged, or are missing original packaging

Defective or Damaged Products

Received a defective or damaged item? We'll make it right.

  1. Contact us within 30 days of delivery at returns@bubblebeeindustries.com
  2. Include photos of the damage or defect
  3. We'll provide a prepaid return label (or reimburse your return shipping)
  4. Once received, we'll send a replacement or issue a full refund—your choice

For defects discovered after 30 days, please see our 2-Year Warranty.

How to Start a Return

Step 1: Contact us

Step 2: Include the following:

  • Your order number
  • Which product(s) you're returning
  • Reason for return

Step 3: Wait for authorisation

  • We'll reply within 1-2 business days with return instructions and the shipping address
  • Do not send items back without authorisation

Step 4: Ship your return

  • Pack items securely in original packaging
  • Use a trackable shipping method
  • Keep your tracking number

Return Shipping Costs

United States (DDP Orders)

  • Returns ship to our US warehouse
  • Customer pays return shipping
  • No import duties or taxes on returns

All Other Countries (DAP Orders)

  • Returns ship to our EU warehouse in Latvia
  • Customer pays return shipping
  • Customer is responsible for any customs duties, taxes, or brokerage fees on the return shipment
  • We cannot be responsible for returns held, delayed, or lost due to unpaid customs fees

Defective or damaged items: BubbleBee covers return shipping costs. We'll provide a prepaid label or reimburse reasonable shipping expenses.

Refunds

Once we receive and inspect your return:

  1. We'll email you to confirm receipt
  2. If approved, your refund will be processed within 5-7 business days
  3. Refund will be credited to your original payment method

Please note:

  • Original shipping costs are non-refundable (except for defective items)
  • If your order was refused at delivery or returned due to unpaid customs duties or incorrect address, those fees plus return shipping costs will be deducted from your refund
  • Refund timing may vary depending on your bank or payment provider

Exchanges

Want a different size, colour, or product?

Option 1: Quick Exchange (Recommended)

  • Place a new order for the item you want now
  • Return the original item for a refund
  • This ensures fastest delivery and stock availability

Option 2: Traditional Exchange

  • Contact returns@bubblebeeindustries.com to request an exchange
  • We'll process your return and ship the replacement once received
  • Note: This takes longer as we wait to receive your return first

Refused Deliveries & Failed Customs Clearance

If a shipment is refused at delivery or returned to us because customs duties weren't paid:

  • Original shipping fees are non-refundable
  • Any customs duties, taxes, or carrier fees charged to us will be deducted from your refund
  • Return shipping costs charged by the carrier will be deducted from your refund

To avoid this, please ensure you're available to receive your package and prepared to pay any applicable import duties for your country.

Contact Us

For returns and refunds:

returns@bubblebeeindustries.com

Return request form:

bubblebeeindustries.com/pages/returns-request